FAQ
At TRACKHEADS LTD, we want your shopping experience to feel effortless, reassuring, and enjoyable. Below you’ll find answers to some of the most common questions we receive. If you can’t find what you’re looking for, our team is only a message away.
🛒 Orders & Payments
Q: How do I place an order?
A: Simply browse our collection, add your favourite pieces to your cart, and proceed to checkout. Our secure payment system accepts major credit/debit cards, PayPal, and other trusted methods.
Q: Can I modify or cancel my order after purchase?
A: Orders are usually processed within 1–2 business days. If you need to make changes, please contact us as soon as possible at info@trackheadsltd.shop. Once dispatched, we are unable to modify the order.
🚚 Shipping & Delivery
Q: Do you ship across the UK?
A: Yes. UK delivery is charged at £5.99, with free shipping on orders above £50.
Q: Do you ship internationally?
A: Absolutely. International shipping is £15, and orders above £200 qualify for free shipping. Delivery times vary by destination, typically 7–15 business days.
Q: How long does delivery take?
A: UK orders usually arrive within 3–7 business days, while international orders may take longer due to customs clearance.
Q: Will I receive tracking details?
A: Yes. As soon as your order is dispatched, you will receive a confirmation email with tracking information.
🔄 Returns & Refunds
Q: What is your return policy?
A: We proudly offer 30-day free returns and exchanges. If for any reason you are not satisfied, simply contact us and we will guide you through the return process.
Q: How long does it take to receive my refund?
A: Once your return has been received and inspected, refunds are issued to your original payment method within 5–10 business days.
🥂 Product Information
Q: Are your products dishwasher safe?
A: Many of our ceramic and stoneware pieces are dishwasher safe, though we always recommend gentle care to preserve their finish. Specific care instructions are included with each product.
Q: Do you offer sustainable or eco-friendly options?
A: Yes. We are proud to include recycled ceramic tableware within our collections, designed for those who value both beauty and responsibility.
Q: Will the product look exactly like the photos?
A: We strive for accurate representation, but natural variations in marble, glaze, and ceramic textures make each piece truly unique.
💌 Customer Support
Q: How do I contact TRACKHEADS LTD?
A: You can reach us at info@trackheadsltd.shop or call us at +44 7771 621070. We typically respond within 24 hours on business days.
🕊 Still Have a Question?
If your query wasn’t answered above, please don’t hesitate to contact us. At TRACKHEADS LTD, we treat every question with care — because excellence lives not only in our products, but in the service that surrounds them.
📍 Company Details
TRACKHEADS LTD | Company Number: 16659113
11 Mersey Bank Avenue, Manchester, England, M21 7NS
📧 info@trackheadsltd.shop | 📞 +44 7771 621070